Retail is in turmoil and your L&D can make all the difference!

Bob Phibbs, a.k.a The Retail Doctor - fighting off the retail apocalypse

Bob Phibbs, a.k.a The Retail Doctor will be revealing how you can use your L&D to buck the trend and drive competitive advantage through customer experience differentiation.

His 5 proven strategies will cover: 

  • What you need to do
  • How to start
  • Understanding associate behaviors
  • Who's doing it
  • Which platform to use