Retail is in turmoil and your L&D can make all the difference!
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Bob Phibbs, a.k.a The Retail Doctor will be revealing how you can use your L&D to buck the trend and drive competitive advantage through customer experience differentiation.
His 5 proven strategies will cover:
- What you need to do
- How to start
- Understanding associate behaviors
- Who's doing it
- Which platform to use